Privacy and rental information
How your information is handled
Viewing bookings
The viewing form collects your name, phone number, email address, selected property and appointment time, plus any optional notes you provide. This information is used to schedule and administer the viewing, prevent double bookings, and notify Ting Ting about the confirmed appointment. It is not used as marketing consent.
Viewing details are available to authorized staff and the service providers used to store the booking and deliver its administrative notification. Do not include identity documents, financial information, or other sensitive records in the notes field.
Rental applications
The application portal collects the completed application and supporting files needed to assess a specific rental application, verify supplied information, contact references, perform authorized screening, and communicate about the result. It does not obtain marketing consent.
Access and disclosure
Access is limited to the authenticated applicant where applicable and authorized staff with a processing need. Application information may be disclosed to the landlord of the unit and approved screening or secure-processing providers only for the stated application purposes. Private files are not published and are not sent in URL parameters or general notification emails.
Security
Application sessions are server-validated and time-limited. Files are restricted by size and content type, stored under random keys in a private bucket, and marked for malware-risk screening before staff processing. Security cannot eliminate every risk; report a suspected incident promptly.
Retention and deletion
Submitted application records are scheduled for review after 12 months. Viewing records may be retained for appointment administration, operational records, disputes, and legal obligations. Contact us to ask about access, correction, or deletion; a legal obligation or approved retention hold may limit what can be changed or removed.
Access, correction, withdrawal, and questions
Email info@silverkey.ca with the relevant property or application reference only. Do not email identity documents or completed application content.