Privacy and applicant information
How application information is handled
Pre-production notice requiring final legal/privacy approval.
Purpose and collection
The application portal collects the completed application and supporting files needed to assess a specific rental application, verify supplied information, contact references, perform authorized screening, and communicate about the result. It does not obtain marketing consent.
Access and disclosure
Access is limited to the authenticated applicant and authorized staff with a processing need. Information may be disclosed to the landlord of the unit and approved screening or secure-processing providers only for the stated application purposes. Private files are not published and are not sent in URL parameters or general notification emails.
Security
Sessions are server-validated and time-limited. Files are restricted by size and content type, stored under random keys in a private bucket, and marked for malware-risk screening before staff processing. Security cannot eliminate every risk; report a suspected incident promptly.
Retention and deletion
Submitted records are scheduled for review after 12 months, unless a decision affecting the applicant, dispute, legal obligation, or approved retention hold requires a different period. Eligible records are securely deleted or de-identified. Withdrawal does not automatically override a lawful retention requirement.
Access, correction, withdrawal, and questions
Email info@silverkey.ca with the application reference only. Do not email identity documents or completed application content. The privacy-responsible organization and contact must be formally approved before production.